1.8 Barriers of Business Communication

⟰ First मा यो Barriers of Business Communication भनेको चाहिं के हो ?

➪ The different obstacles to business communication are known as barriers of business communication, and they can prevent our message from reaching its destination clearly and effectively.

⟰ त्यसो भए यो chapter को main, main points हरु के के हुन् त?

Just like any journey, successful business communication requires a clear path and the ability to handle obstacles (वाधा व्यवधानहरू). These obstacles can be internal, like language differences or cultural misunderstandings, or external, like technological glitches (प्राविधिक त्रुटिहरू) or environmental distractions. It is important to recognize these barriers and develop strategies to overcome them for building strong relationships, achieving goals, and creating business success.

Following are the major barriers of business communication:

Key Barriers:

• Linguistic Barriers: Language differences, technical terms, and other complex terminology can create confusion and make communication difficult.
• Psychological Barriers: Fear, anxiety, lack of confidence, etc can disturb effective communication.
• Organizational Barriers: Hierarchical structures, separate & isolated departments, and lack of communication channels can obstruct (रोक्न सक्छ) information flow.
• Physical Barriers: Distance, noise, and technological disruptions (प्राविधिक अवरोधहरू) can disturb clear communication and collaboration.
• Cultural Barriers: Different cultural norms, communication styles, and values can lead to misunderstandings and misinterpretations.
• Technological Barriers: Unfamiliarity with technology, software issues, and unreliable internet connections can disturb communication effectiveness.
• Nonverbal Communication: Misinterpretation of gestures, facial expressions, and body language can lead to confusion and conflict.

Examples:

• A presentation filled with technical jargon (प्राविधिक शब्दावली) might make the non-expert colleagues feeling lost and confused.
• An employee experiencing anxiety during a performance review might find it difficult to express their thoughts and achievements clearly.
• Separate & isolated departments within a company might lead to information being withheld or misinterpreted, hindering collaboration and project progress.
• A long-distance conference call with poor audio quality and frequent interruptions can lead to frustration and misunderstandings.
• Cultural differences in humor or sarcasm (ब्यङ्ग) can be misunderstood in cross-cultural communication, leading to unintended effect.
• A lack of understanding of email etiquette or appropriate social media communication can lead to unprofessional interactions and can damage professional reputations.

⟰ अनि यो chapter बाट exam मा कस्तो खालको question हरु आउन सक्छ त ?

Assessment Questions:

Type 1: Define the following terms:

• a) Active listening
• b) Nonverbal communication
• c) Cultural sensitivity

Answers:

• a) Active listening: Paying close attention to the speaker’s message, both verbally and nonverbally, and providing feedback to demonstrate understanding.
• b) Nonverbal communication: Communication through gestures, facial expressions, body language, and other non-verbal cues.
• c) Cultural sensitivity: Being aware of and respecting different cultural norms, values, and communication styles.

Type 2: Fill in the blanks:

1. __________ barriers can arise from different languages, jargon, and complex terminology.
   • a) Linguistic
   • b) Psychological
   • c) Organizational
   • d) Physical
2. __________ barriers can be caused by fear, anxiety, or lack of confidence.
   • a) Linguistic
   • b) Psychological
   • c) Organizational
   • d) Physical
3. __________ barriers can hinder information flow within an organization due to siloed departments and communication gaps.
   • a) Linguistic
   • b) Psychological
   • c) Organizational
   • d) Physical

Answers:

1. a) Linguistic
2. b) Psychological
3. c) Organizational

Type 3: Explain two strategies for overcoming communication barriers in a business setting.

Detailed Answer:

1. Emphasize clarity and conciseness: Use simple language, avoid jargon, and ensure your message is well-organized and easy to understand for all audiences.
2. Promote open communication and active listening: Encourage two-way dialogue, create an environment where employees feel comfortable expressing their ideas and concerns, and actively listen to understand different perspectives.

By identifying and addressing these communication barriers, businesses can create a more open, informed, and collaborative environment, fostering stronger relationships, better decision-making, and ultimately, achieving their goals.