Here are the most Repeated “Define the following Terminologies/Phrases” Questions from Business Communication (2078–2081)
📝Define the Following Business Communication Terminologies/Phrases [TU 2078–2081]
1. Collaboration:
Collaboration means working together with others to achieve a common goal. People collaborate with others by sharing ideas, skills, and responsibilities to complete a task effectively.
2. Cash Flow:
Cash flow means the movement of money in and out of a business. It shows how much cash is received and how much is spent during a certain time period.
3. Motivation:
Motivation means encouraging people to work hard and perform better. It is the inner force that makes a person take action and achieve goals.
4. Solicited Proposal:
A solicited proposal is a business proposal written after getting a request or invitation from a client or organization.
5. Flipchart:
A flipchart is a large pad of paper fixed on a stand used during meetings or presentations. It helps the speaker present information visually by writing or drawing on it.
6. Brainstorming:
Brainstorming is a group activity where people share many ideas freely to solve a problem. It helps to generate creative and new solutions.
7. Encoding:
Encoding means converting thoughts or ideas into words, symbols, or gestures before sending a message. It is the first step in the communication process.
8. Press Release:
A press release is an official written statement given to the media to share news about an organization. It is used to inform the public about new events, products, or achievements.
9. Stereotyping:
Stereotyping means having a fixed and mostly wrong idea about a group of people. It can cause misunderstanding and makes communication difficult.
10. Active Listening:
Active listening means listening carefully and responding properly to the speaker. It includes paying attention, showing interest, and giving feedback.
11. Passive Listening:
Passive listening happens when someone hears the message but doesn’t respond or show interest. The listener receives the words but doesn’t engage in the communication.
12. Upward Flow of Communication:
Upward communication moves from lower levels of an organization to higher levels. It helps employees share feedback, suggestions, or problems with management.
13. Downward Flow of Communication:
Downward communication moves from higher levels to lower levels in an organization. It is used to give instructions, explain rules, and share decisions with employees.
14. Context:
Context means the situation or background of communication, like time, place, relationship, and purpose. It affects the meaning of the message.
15. Diversity:
Diversity means having different kinds of people in an organization, such as by gender, age, culture, or background. Understanding diversity helps improve communication and teamwork.
16. Rapport:
Rapport means a friendly and trusting relationship between people. It helps in smooth and comfortable communication.
17. Parallelism:
Parallelism means using the same kind of words or structure in a sentence. It makes writing or speech easier to read and understand. It also makes sentences look balanced and neat.
Example: “She likes reading, writing, and singing.”
Here, all three words follow the same -ing form, which is why the sentence is parallel.
18. Netiquette:
Netiquette means the rules of good behavior while communicating online such as being polite, respectful, and clear in emails, chats, or social media.
19. Memo (Memorandum):
A memo is a short written message used inside an organization to communicate information or instructions. It is less formal than a letter and used for internal communication.
20. Merchandising:
Merchandising means arranging and promoting products to sell them. It includes showing products nicely, setting prices, and advertising to attract buyers.
21. Appraisal Interview:
An appraisal interview is a meeting between a manager and an employee to discuss the employee’s performance. It helps in giving feedback and planning for improvement.
22. Body Language:
Body language means using physical movements, facial expressions, and gestures to communicate feelings or ideas. It supports or sometimes replaces spoken words.
23. Visual Aids:
Visual aids are tools like charts, slides, and pictures used to make communication clearer and more interesting. They help the audience understand information quickly.
